Hello. How can we help?
We’re always happy to help at Avo. Whether you’ve got a question about our insurance, you need help with your account, or you simply have a suggestion, please feel free to get in touch. Our friendly customer service team are available 5 days a week during normal business hours.
Address
Unit 3701, 3705-6, 37/F, 118 Connaught Road West, Sheung Wan, Hong Kong
Service hours
Monday to Friday: 9:00am – 6:00pm
Closed on Saturday, Sunday and public holidays
Customer service enquires
cs@heyavo.com
+852 3572 8222
+852 2861 1289
General enquires
info@heyavo.com
Media enquires
marketing@heyavo.com
Complaints
Complaint Department
complaints@heyavo.com
+852 3572 8216
Insurance Authority
complaints@ia.org.hk
+852 3899 9983
The Insurance Complaints Bureau
icb.enquiry@icb.org.hk
+852 2520 2728
VHIS Office (for VHIS Plan only)
vhis_enquiry@healthbureau.gov.hk
+852 2529 8900
Inland Revenue Department (for VHIS Plan only)
taxinfo@ird.gov.hk
+852 2594 5000
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